Client services / The useful details
Everything
before the first pour.
Ingredients, serving, shipping, subscriptions, and the practical things worth knowing before your first pour.
FAQ / Before your first pour
The useful details.
For product-specific ingredients, warnings, and serving directions, always use the complete details on that product page.
What is a functional beverage?01
Kin combines flavor with carefully selected functional ingredients. Exact ingredients vary by formula and are shown on each product page.
Does Kin contain alcohol, CBD, or cannabis?02
The current Kin collection is non-alcoholic and does not contain CBD or cannabis.
Which Kin products contain caffeine?03
Caffeine varies by formula. Check the current product page and label for the amount, ingredients, serving guidance, and complete formula.
How much Kin should I drink?04
Follow the serving size, directions, and warnings on the current product label.
Can I drink Kin while pregnant, breastfeeding, or taking medication?05
Consult your healthcare professional before using Kin if you are pregnant, breastfeeding, taking medication, or managing a medical condition.
How do subscriptions work?06
Eligible products show the current subscription price, delivery cadence, and renewal terms before checkout. Manage future deliveries from your customer account.
Can I change or cancel an order?07
Fulfillment begins quickly. Email [email protected] as soon as possible with your order number so Client Services can confirm the options available for its current status.
Where does Kin ship and when will my order arrive?08
Available destinations, shipping methods, rates, and current delivery estimates are shown at checkout. Tracking is sent after shipment.
What if my order is damaged, incorrect, or missing?09
Email [email protected] with your order number and clear photos of the issue, packaging, and packing slip if one was included.
What if I need help with an order?10
Contact Client Services with your order number and the details of your concern. The current policy and available resolution depend on the order status and issue.
How do I confirm shipping charges?11
Checkout shows the current shipping charge and any available shipping offer before payment.
Can I find Kin near me?12
Yes. Use the store locator, and contact the retailer before a special trip because assortment can change.
How do I contact Kin?13
Email [email protected]. Include your order number when contacting Client Services about a purchase.
